MAINTENANCE AGREEMENTS

Even the most sophisticated hardware and software require routine maintenance to keep computer and network systems running optimally. Vendors are continually releasing maintenance updates such as operating system corrections, firmware updates, software patches, virus definitions, and security vulnerability patches. Performance degradation is usually a result of system saturation, fragmentation, and misconfiguration caused by prolonged use. Infinet Solutions' specialists use the latest tools to proactively identify and correct existing and potential problems as well as optimize network performance.

What is a Maintenance Agreement?

Our way of being proactive is through regularly scheduled service on a weekly, biweekly, and/or monthly basis.

Why are Maintenance Agreement needed?

Scheduled service ensures system stability and reliability, which will reduce support costs resulting from unexpected problems.

What are the benefits?

· Unlimited email support · Telephone and remote support (dedicated IP address required) · Reduced downtime - maintenance reduces the risk of computer/server and network outages · Rapid response - Contractually defined response time for on-site and telephone support

What are some of the services performed during a maintenance visit?

• Hardware diagnostics
• Update virus defense system
• Security vulnerability assessment
• Verify data backup system
• Apply latest operating system service packs (requires multivendor verification)
• Apply latest security updates (requires multivendor verification)
• Apply latest firmware updates (requires multivendor verification)
• Router, firewall and server log review
• Periodic information technology report
• Network health analysis
• Updated network documentation

How much does a Maintenance Agreement cost?

Infinet Solutions' Maintenance Agreements are designed to minimize support costs by providing customized maintenance, support, and consultation services to meet the specific needs of your business. Please contact our office to obtain a cost structure analysis to compare the cost savings of a defined maintenance contract versus an hourly call-out cost structure. The defined number of contract hours may be altered based on your company’s service needs.